The digital ticket guarantees access to the contracted event or service on the selected date and time. It does not include consumption, additional services, or management fees beyond those indicated in the purchase process. Each QR code is valid for a single use and is verified at the access point.

Date or time slot modifications are subject to operator availability and may incur an administrative fee. Cancellations are only accepted up to 48 hours before the start of the event, unless the organizer's policy states otherwise. Under no circumstances are amounts refunded for no-shows.

Check your spam or junk mail folder. If you cannot find the message after 15 minutes, you can request a resend from your user panel or by contacting our support team. The platform is not responsible for misspelled email addresses during registration.

All sensitive information is transmitted via SSL encryption and is not stored on our servers. Personal data is processed in accordance with current regulations and is only shared with the event organizer for access and capacity control purposes. You can exercise your rights of access, rectification, and deletion at any time.

Yes, as long as the event does not have a name restriction. The transfer is made from your user account by generating a new QR code linked to the new holder. The organizer may request an identification document at the entrance to verify it matches the name on the reservation.